Estimated delivery time of the area:
DELIVERY BY AIRMAIL WITH TRACKING NUMBER: (PACKAGES ARE RECEIVED WITH THE POST SERVICES OF YOUR COUNTRY)
United States, Canada 7-20 business days
Australia, New Zealand, Singapore 7-20 business days
UK, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 7-20 business days
Italy, Brazil, Russia 10-35 business days
Other countries 7-25 business days
Express Shipping by DHL: 3-7 Days Worldwide
We ship free worldwide with the standard shipping method. We can only list a limited number of countries. We cannot give you an approximate delivery time to other countries, where there are more uncertainties during delivery. Please understand.
Delivery time: Before we can ship your order, VipexOn.com has to prepare your products, perform strict quality control tests and carefully package the items. The time it takes to prepare your items for shipment is independent of the delivery time. Thanks for understand!
I paid for expedited shipping but I am in a country that requires customs duties. How can I deal with this?
Keeping in mind the benefit of our customers, we will try our best to help customers reduce the value of customs duties. However, the customs duties are out of our control, the customs duty should be paid by the customer once it happens. We sincerely apologize for any inconvenience this may cause you.
Express shipping by DHL
VipexOn.com is pleased to provide our customers with a fast shipping service. However, there are additional costs to consider before choosing this option. Customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary greatly from country to country. We recommend that you contact your local customs office for current charges prior to ordering, so that you are not surprised by charges you did not expect.
Notice: If you choose expedited shipping, please remember to leave your contact number, this is required for expedited shipping. Contact us for the details of the express shipping option.
Delivery: The shipping email will be sent after your items have been shipped. Tracking information can be verified from your VipexOn.com account.
All items sold on VipexOn.com are guaranteed to be delivered to buyers within 90 days (120 days for Brazil, 90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, and South Africa). You can get a full refund if you have not received your item (s) beyond this time.
Full refunds are not available in the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by force majeure incidents, such as natural disasters, bad weather and war;
3. Any uninsured order that is lost or stolen;
4. Delays in delivery caused by any other reason beyond the control of VipexOn.com, such as holidays and Customs issues.
Returns
Please contact our customer service department through our website and comment on your case.